In response to constant technological change, our Global IT solution is positioned as the most effective alternative in the daily management of IT installations. Covering the outsourcing of the maintenance, support and continuity of your IT stock, Global IT aims to relieve organisations of the burden of complexity inherent to the world of IT.
Given the need to optimise resources and flexibility, our teams support the maintenance of all your IT installations, while guaranteeing you assistance and availability with levels of commitment (SLA) defined according to your specifications.
We perform preventive maintenance of your IT installations according to a predefined schedule, in order to anticipate any failures that may arise during the normal operation of servers, networks and terminals.
This preventive maintenance involves, depending on the equipment and your needs: checking the servers and computers, the inverter, backups, security and firewalls; maintenance of the internal network; programming of routers and other systems; managing infrastructure changes and modifications; managing the IT infrastructure; testing based on predefined procedures; and the inventory and updating of technical records and documentation.
Our support service is also available every business day from 7am to 7pm for unplanned or urgent events.
In order to assist you at all times with any difficulties you may encounter, we also offer a 24/7 support contract, tailored to your needs and with agreed response times.
Our service contracts can be adjusted to your specific needs:
|
Coverage WE |
On call 8am-8pm on weekends. Response time 4 hours. |
|
Coverage 24 |
On call 24/7. Response time 4 hours. |
| SLA-2hrs | SLA response within 2 hours, with a penalty if exceeded |
| Server maintenance | Scheduled server check following predefined checklist |
|
Network maintenance |
Scheduled maintenance and unscheduled assistance of the IT system. |
