Non-recurring field services are delivered by our helpdesk, which provides assistance to clients experiencing difficulties within their IT stock. Staffed by seasoned multidisciplinary experts, this service guarantees high-quality support along with the necessary commitment of human and time resources for solving your problems.
Support opening hours are adapted to your needs and run continuously from 7am to 7pm, Monday to Friday.
The service operates on the basis of a proven methodology that involves structuring and simplifying interactions between different units of the company in order to maintain a high level of client satisfaction:
- A single, easy access point for the delivery of global infrastructure support.
- Contacts who are familiar with the environments of our clients.
- A multi-disciplinary team with a high level of expertise and support.
- Office hours from 7am to 7pm without interruption.
- 24/7 on-call service (optional).
- Commitment to response and recovery timeframes.
- Ticketing tools to improve incident management and problem tracking.
- A guarantee of optimal availability and continuity.
- An end-to-end support solution, from the opening of the ticket by the helpdesk to problem resolution.
The technical service is exclusively operated by our team in Capellen. In addition, the Helpdesk and Technical Service are located within the same premises, making for a considerably more efficient service.